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Refund Policy

As SS Market, we are committed to providing high-quality services that meet customer satisfaction and expectations. However, as with any business, there may be instances where we are unable to fully meet our customers' expectations or where issues may arise from our services.

When confronted with such negative situations, we aim to deeply analyze the problems to maximize customer satisfaction and produce effective and satisfying solutions in the shortest possible time frame. In this context, any feedback from our customers is considered a valuable resource for the continuous improvement of our business.

The satisfaction of our valued customers is our highest priority, and the entire team is working in line with this vision.

Refund Provided Cases

1.Technical Problems

In cases where our service cannot be initiated or provided due to maintenance or update work, a refund option is offered for our customers.

2. Drop on Completed Orders

In completed orders, if an irremediable drop occurs while the warranty conditions are still in effect, refund requests are accepted

3. Failure to Fulfill Contractual Conditions

In cases where the terms and conditions specified in the package details, Frequently Asked Questions (FAQ) section, and our service pages cannot be met, a refund option is provided to our customers

4. Incorrect Link Usage

In the event that an incorrect link is used when placing an order, if the customer does not respond within 6 days for it to be corrected, the refund process will be automatically carried out.

Non-Refundable Cases

1. Orders in Process or in Progress

Orders are processed automatically. Refund requests for orders that have been processed or are ongoing cannot be accepted. Our customers should keep this in mind when placing their orders.

2. Video or Channel Deleted Status

Situations such as video removal or channel closure are not under our control. They are under the control of the customer, and we cannot provide refunds for such situations.

3. Completed Orders

No refund requests are accepted for completed orders.

These restrictions have been put in place to ensure the continuity of our business model and to maintain the quality of our service. Due to the services being 'digital products,' refunds are not possible for completed orders. Customers who wish to learn more about the details and conditions of this refund policy can contact our customer service

Refund Procedure

If you experience an issue with our service and wish to request a refund, you can follow the steps listed below:

1. Contact Customer Service

Firstly, you need to contact our customer representatives and explain the issue you are experiencing in detail. This is a critical step for a quick and effective solution.

2.Analysis and Validation

Our customer advisors will carefully review the issue you have reported and assess whether the problem you've indicated is in accordance with our refund policy.

3. Refund Approval and Processing

If your refund request is approved, your payment will be refunded through the relevant payment method. Alternatively, re-provisioning your service could also be an option.

This procedure is designed to minimize the inconveniences experienced by our customers and to maximize customer satisfaction. In case of any questions or uncertainties, our customer service will be happy to assist you. The completion time for approved refunds is 15 business days, depending on the banks.

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